Online Resume of Chris Wilcox

Personal Information

About Me

Name: Chris Wilcox
Address: 77 Lythemere
Orton Malborne
Peterborough
Cambridgeshire
PE2 5NX
Show Map
Telephone: M: 07727 625 164
T: 01733 806 341
Web Site: http://www.chriswilcox.me.uk
Nationality: English
Date of birth: 14 March 1979
Gender: Male

Personal Profile

Profile: An enthusiastic and capable person with excellent communication skills.

Experience in both team and individual working and the ability to adapt well to any situation.

A trustworthy and hardworking individual who takes pride in all tasks undertaken.

Willing to undertake further training to learn new skills.

Experience in working with technology in a customer based role.

Employment Information

Employment

Desired positions

Helpdesk Support
Network Support

Desired fields

Information Technology
Networking

Career Achievements

AB Foods PLC

Dates

August 2015 - Date

Position Held

Security Operations Cyber Defence Analyst (Previously Technical Customer Support Analyst (Second Line))

Activities & Responsibilities

Part of the SOC team dedicated to monitoring security systems including analysing spam and phishing emails
To provide second line telephone and email support for AB Foods group of companies.
To log calls on Assyst call logging system.
To provide second line troubleshooting and support.
To follow P1 and P2 calls from start to end.
To provide a high level of customer service.
To follow up on logged calls.
Part of a 4 week team based in St Louis, Missouri, USA to deploy a corporate Windows 10 build and applications onto machines. Also migrated users from Windows 7 to Windows 10

Systems

AD, AppTracker, Assyst, Checkpoint, Citrix, Exchange Server, Lync Server, SCCM, SEP, Splunk, Stealthwatch, Zscaler

Name of employer

Associated British Foods PLC - IT SSC

Location

Peterborough, Cambridgeshire, England

Web Site

www.abf.co.uk

Type of business or sector

IT Services

Kelway UK Ltd

Dates: September 2014 - August 2015
Position Held: First Line Support Analyst
Activities & Responsibilities: To provide first line telephone and email support for Premier Foods and HoVIS customers. To log calls on ITBM call logging system. To follow P1 and P2 calls from start to end. To provide a high level of customer service. To follow up on logged calls.
Name of employer: Kelway UK Ltd
Location: Peterborough, Cambridgeshire, England
Web Site: www.kelway.com
Type of business or sector: IT Services & Solutions Provider

Firstsource Solutions Ltd

Dates: August 2013 - August 2014
Position Held: Customer Service Advisor
Activities & Responsibilities: To provide technical support for TV customers thst are experiencing issues watching their TV. To provide billing support to customers including, but not limited to, taking payments, setting up payments. To provide a high level of customer service and taking ownership of issues that the customer is experiencing.
Name of employer: Firstsource Solutions Ltd
Location: @Home, March, Cambridgeshire, England (Outsourced to Sky TV)
Web Site: www.firstsource.com
www.sky.com
Type of business or sector: Outsource call centre

Teletech Holdings Ltd

Dates: September 2008 - August 2010
Position Held: Tier 1 Technical Support
Activities & Responsibilities: To provide technical support to broadband customers that are experiencing issues getting on line. I also had to provide a high level of customer service. I used the Chordiant database software in this role
Name of employer: Teletech Holdings Ltd
Location: @Home, March, Cambridgeshire, England (Outsourced to Sky Broadband)
Web Site: www.teletech.com
www.sky.com
Type of business or sector: Outsource call centre

LDS Church

Dates: May 2007 - September 2008
Position Held: Quorum Leader (Voluntary)
Activities & Responsibilities: I was required to look after the welfare of 20 people. I was required to assist the sick and the needy. I was required to lead a group of 20 people. This was a volunteer position.
Name of employer: The Church of Jesus Christ of Latter-day Saints
Location: March, Cambridgeshire, England
Web Site: www.lds.org.uk
Type of business or sector: Religious organisation

Fenland District Council

Dates: March 2007 - June 2007
Position Held: Project Officer
Activities & Responsibilities: Entering planning applications onto the ARC mapping system and also UNIform database system
Name of employer: Fenland District Council
Location: March, Cambridgeshire, England
Web Site: www.fenland.gov.uk
Type of business or sector: Local government

Doncaster Council

Dates

September 2006 - October 2006

Position Held

Records Clerk

Activities & Responsibilities

I took calls from members of the public, regarding the needs of vulnerable people. I performed general administration duties, which included:

Electronic filing
Paper filing
Mail delivery

I also used the inhouse database system to enter, maintain and retrieve records. This was in the Social Services department

Name of employer

Doncaster Metropolitan Borough Council

Location

Doncaster, South Yorks, England

Web Site

www.doncaster.gov.uk

Type of business or sector

Local government

The Barton Meat Company

Dates

July 2003 - February 2006

Position Held

Telesales Supervisor & Depot Customer Service Supervisor

Activities & Responsibilities

I managed a team of 5 people in the telesales office. I was responsible for KPI's for the team members. I also took orders from customers. These were entered onto the Microsoft Great Plains database. I was also required to perform general administration duties, which included:

Paper filing
Electronic filing
Invoicing customers

I was also responsible for providing customers with a high level of service and to also deal with any issues or queries they may have with their orders.
I was required to liaise with the transport department and also the factory floor to ensure orders went out on time and were correct

Name of employer

The Barton Meat Company (Formerly JS Barton Meats (London) LTD)

Location

London, England

Web Site

thebartonmeatcompany.co.uk
www.3663.co.uk

Type of business or sector

Catering Butcher

Education Information

College

BTEC GNVQ

Dates: 1997 - 1998
Title of qualification awarded: BTEC GNVQ Intermediate (Distinction)
Subject: Information Technology
Organisation: Gateshead College
Location: Gateshead, Tyne & Wear, England
Certificates

University

BSc (Hons)

Dates: 2010 - 2013
Title of qualification awarded: Bachelor Of Science With Honours, First Class Honours
Subject: Computing & Information Systems
Organisation: Anglia Ruskin University
Location: Peterborough, Cambridgeshire, England
Certificates

IT Certificate

Dates: 2006 - 2007
Title of qualification awarded: Certificate In IT & Computing
Subject: IT & Computing
Organisation: The Open University
Location: March, Cambridgeshire, England (Distance Learning)
Certificates

Other Institutions

CCNA

Dates: June 2013
Title of course: CCNA Bootcamp
Subject: Cisco CCNA
Organisation: The Knowledge Academy
Location: London, England

Other Information

Personal skills and competencies

Mother tongue

English

Social skills & competences

Team player. Extrovert, open-minded and used to socialising with people from different cultures, backgrounds and languages.

Organisational skills

Team management, appraisal, mentoring. KPI reporting. Excellent time keeper. Experience with multi-skilled teams.

Technical & Analytical skills

Good problem solving skills. Working knowledge of computer systems

Computer skills

Coding Languages: HTML, Javascript, jQuery, PHP
Database: MS Access, MSSQL, MySQL
Operating systems: MS Windows (XP/Vista/7/8), Linux (Kubuntu, Mint, Mandriva)
Office Packages: MS Word, Excel, Access, Powerpoint, Outlook
Other: Cisco

Hobbies & Projects

Currently maintain my own website and take part in discussions and forums to help out other people
Currently working towards gaining CCNA

Recent Projects

Dissertation

Title: Can technology in the home be used to enhance learning of numeracy, in conjunction with the nantional curriculum
Year: 2013
Link: Artefact
Documentation: Dissertation (3.78MB)
Dissertation (1.76MB)
Purpose: School - Anglia Ruskin University
Grade Awarded: 71%
Screenshot(s)

Network and IT Operations

Title: Virtual inter-office network with firewall. (Built using PacketTracer 5.3.3)
Year: 2013
Link: Serial Cable Connection Version (204KB) [Submitted version]
Frame Relay Version (129KB)
Packet Tracer 5.3.3 Download (.zip format - 48.2MB)
Documentation: Network and IT Operations (223KB)
Network and IT Operations (943KB)
Purpose: School - Anglia Ruskin University
Grade Awarded: 82%
Screenshot(s)

Internet Database

Title: Sample used car website
Year: 2012
Link: Artefact
Documentation: Internet Database (11.10MB)
Internet Database (4.06MB)
Purpose: School - Anglia Ruskin University
Grade Awarded: 83%
Screenshot(s)

Design for the Internet

Title: Sample website to showcase design for the internet
Year: 2011
Link: Artefact
Documentation: Design for the Internet (1.35MB)
Design for the Internet (1.06MB)
Purpose: School - Anglia Ruskin University
Grade Awarded: 75%
Screenshot(s)